Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Lumacrownbusiness@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Lumacrownbusiness@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Lumacrownbusiness@gmail.com.

GleamCrown 90-day results policy

We believe in the science of 650nm laser technology. Because hair growth cycles take time, we ask that you use your GleamCrown cap for at least 20 minutes, 3 times a week, for a full 90 days. If you have used the device consistently for 90 days and haven't seen a visible improvement in your hair density or a reduction in shedding, we will give you your money back. How it works: 1. Trial Period: Use the cap consistently for 90 days from the date of delivery. 2. Submit Your Claim: If you aren't satisfied, contact us between day 91 and day 100. 3. Proof of Use: To prevent fraud, we may ask for a quick photo of your device to ensure it is in working order. 4. Refund: Once approved, we will refund your full purchase price (minus original shipping costs).